Support

Frequently Asked Questions

Find answers to both technical and customer service questions that are asked the most. If you can't seem to find an answer to your question, we would be happy to assist you be completing this contact form

How can I get a quote?

In order to get a quote online, use the Products section of our BOJIN website here. When you find the products that are of interest, select "Contact us" -- you can simply fill out this form located here---then sent.  You may call us if you have any questions at (0086) 153 6629 8990.

How does the label dispenser know to advance another label?

Our dispensers use a highly reliable photosensor system that detects the edge of the label. Adjusting the photosensor with the wingscrew allows you to control the distance, which allows flexibility in label dispensing.

Can I purchase through your website?

For now, our website offers you to submit only a quote inquiry. We are planning to release ecommerce capabilities in the near future.

But you can purchase our Aliexpress store and Alibaba’s Trade assurance as below link:

https://bojintapedispenser.aliexpress.com/store/100644?spm=2114.12010608.0.0.77e51fc4vZhoM3

http://www.bojin.com.hk/

Do you sell all spare parts of machines?

Yes, we can provide all spare parts.

Where is my order shipping from?

If you purchase directly from us, your order will ship from our warehouse located at No 875 ,XIAOLINROAD,KUNSHANCITY.JIANGSU P.R.C 215316

Can you give me a distributor in my area?

Please fill out this form located here, and we will be happy to suggest a distributor near you.

Where can I find out about regular maintenance for my dispenser?

Learn more about preventative maintenance and recommended spare parts in the Product Care section.

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